CLAIMS: Deductions from remittances will not be allowed unless authorized by Hot Tops Graphics in writing. All claims for lost or damaged merchandise can be filed with Hot Tops Graphics, liability ceases upon freight carriers receipt of shipment in good order. TRUCK SHIPMENTS – Count and inspect packages for damage BEFORE signing the freight bill. Describe any damage or carton shortages on the bill and file a claim with the carrier.

RETURNS: All products to be returned due to incorrect item shipped or defective merchandise must receive prior approval by Hot Tops Graphics. Return of customer error stock merchandise will be subject to a 15% minimum restocking charge. Credit will not be given for products received in unsellable condition. Credit for returned merchandise will be applied upon receipt and inspection of products. Cut or customized merchandise is nonreturnable. All requests to return goods must be received within 30 days of receipt of original purchase. Any replacement items shipped on Net Terms will be charged to the credit card on file if not returned within 30 days.